Terms of service

Terms of Service

Last Updated: 19/03/2026

Welcome to Joyaura. These Terms of Service (“Terms”) govern your use of our website and services operated via Shopify. By accessing or purchasing from our store, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

You must be at least 18 years old or accessing the website under parental supervision
You agree not to use our products or services for any illegal or unauthorized purpose
We reserve the right to refuse service to anyone for any reason at any time

2. Products & Services

We strive to display product details, colors, and images as accurately as possible
However, slight variations may occur due to lighting, screen settings, or manufacturing differences
All products are subject to availability, and we reserve the right to discontinue any product at any time

3. Pricing & Payments

All prices are listed in INR (₹) and are subject to change without notice
We accept payments via secure Shopify-supported payment gateways
In case of pricing errors, we reserve the right to cancel or refuse any order

4. Orders & Acceptance

Once an order is placed, you will receive a confirmation email
This does not guarantee acceptance — we may cancel orders due to:
- Product unavailability
- Payment issues
- Suspected fraud

5. Shipping & Delivery

We aim to process and ship orders promptly
Delivery timelines are estimates and may vary due to external factors
We are not responsible for delays caused by courier partners or unforeseen circumstances

6. Returns, Refunds & Exchanges

All returns and refunds are governed by our Return & Refund Policy
Customers are advised to review the policy before making a purchase
Misuse of return policies may result in denial of future services

7. User Responsibilities

By using our website, you agree:

To provide accurate and complete information
Not to misuse, duplicate, or exploit our content or services
Not to attempt unauthorized access to our systems

8. Intellectual Property

All content on this website, including:

Images
Logos
Product descriptions
Graphics

are the property of Joyaura and are protected by applicable copyright and trademark laws.

Unauthorized use is strictly prohibited.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services
Toys, especially RC and battery-operated products, must be used responsibly
We are not responsible for damage caused by misuse, improper handling, or failure to follow instructions

10. Accuracy of Information

We strive to keep all information accurate and up to date. However, we do not guarantee that all content is error-free, complete, or current at all times.